FAQ

WHY WOULD I BUY FROM ALUXE HOME?

Aluxe Home was built by two health and wellness enthusiasts whose focus was to help people feel better and improve overall wellbeing. All of our products are tried and tested by our wellness experts so you know you are getting a product that we truly believe in. Every product is fully covered under the manufacturer warranty and we offer 30 day returns on almost all products. We put the customer first, no question about it. Feel free to give us a call if you have any questions!

WHICH PAYMENT METHODS DO YOU ACCEPT?

  • Credit/Debit Cards (American Express, MasterCard, Visa, and Discover)

  • PayPal

HOW DO I KNOW I AM GETTING THE LOWEST PRICE GUARANTEED?

When you shop at Aluxe Home you know you are getting the lowest price guaranteed! All of the brands that we work with adhere to a very strict pricing policy, so you can rest assured that you are getting the best price possible when you shop at Aluxe Home

If you (somehow) find another online store with a lower price than us, simply email us at info@aluxehome.com with a link to the same product on a competitor's website. Once we have a chance to verify the pricing, we will refund your original payment for the difference, no questions asked.

WHEN WILL MY ORDER SHIP?

The status of your order will determine the estimated delivery time frame. Our products will either be available as Ships Out Next Business Day, In Stock & Ready to ship, Exclusive Pre-Order, and/or have an estimated ETA listed. Estimated shipping dates will be listed on the product page if they will not be expected to ship within normal processing times. Additionally, the order confirmation you receive via email will also display the expected shipping time frame. 

Ships Out Next Business Day: This time frame can be expected to ship from our warehouse or vendor within 48 hours of the following business day. 

In Stock & Ready to Ship: This time frame can be expected to ship from our warehouse or vendor within 2-5 business days. 

*Certain vendors may exceed this time frame with lead times up to 2 weeks.

Exclusive Pre-Orders or ETA Dates: Pre-Orders indicated that the item is currently not in stock, but an allotted amount has been secured from the Vendor with an estimated shipping time frame.

The ETA listed on the product page indicates the estimated time frame that the item will start its shipping process from our warehouse. Once the shipping process has begun, typically orders take 2-5 business days to arrive at the customer.

DO YOU SHIP INTERNATIONALLY?

At this time we only ship to the lower 48 US States.

IS THERE A WARRANTY?

Yes. All of our products are guaranteed to come with the manufacturer warranty. 

DOES ALUXE HOME OFFER INSTALL SERVICE?

We do not provide an installation service but we search for an installation provider near you and give you their information once you have purchased from us.

DO YOU ACCEPT RETURNS?

Yes we do. Please view our Returns Page for more information. You may also check out the product pages for specific details.

WHAT IF I WANT A PRODUCT YOU DON'T HAVE?

We have relationships with over 40 manufacturers in the wellness space, if there is a specific product that we do not advertise, there is still a good chance we can get it for you. Feel free to call us at 866-505-7896 or email us at info@aluxehome.com

WHAT IS YOUR CANCELLATION POLICY?

If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees. Cancellations received before order processing will receive a full refund. Orders canceled after items have shipped or processed will follow our 30 Day Return Policy and will be subject to return shipping costs.

The following products are subject to a 10% cancellation fee regardless of order status due to the custom built nature of the product: Leisurecraft.

WHAT IF MY PRODUCT IS DAMAGED?

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to info@aluxehome.com and we will work with the manufacturer in getting it fixed. If you item(s) do arrive damaged, the damage must be reported with 48 hours.

WHAT HAPPENS AFTER I PLACE AN ORDER?

As soon as you place your order, you will receive an email from info@aluxehome.com with your confirmation details. Please keep this email for your records. After we receive your order we will being preparing your product for shipment. To get the most accurate shipping lead times, please view the product pages for this information.

CONTACT INFORMATION

Aluxe Home

Phone: 1-866-505-7896
Email: info@aluxehome.com
Address: 4909 Marlow Dr
Chattanooga, TN 37415, United States
Hours: Everyday 8 am-11 pm

EIN Number: 82-4663442